Overview Stats Perform is the market leader in sports tech We provide the most trusted sports data to some of the world s biggest organizations across sports media and broadcasting Through the latest AI technologies and machine learning we combine decades worth of data with the latest in-game happenings We then offer coaches teams qualified bodies and media channels around the world access to the very best data content and insights In turn improving how sports fans interact with their favorite sports teams and competitions How do they use it Media outlets add a little magic to their coverage with our stats and graphics packages Sportsbooks can offer better predictions and more accurate odds The world s top coaches are known to use our data to make critical team decisions Sports commentators can engage with fans on a deeper level using our stories and insights Anywhere you find sport Stats Perform is there However data and tech are only half of the package We need great people to fuel the engine We succeeded thanks to a team of amazing people They spend their days collecting analyzing and interpreting data from a wide range of live sporting events If you combine this real-time data with our 40-year-old archives elite journalists camera operators copywriters the latest in AI wizardry and a host of behind the scenes support staff you ve got all the ingredients to make it a magical experience Responsibilities Working on incident and request management and form an active interface between clients and resolver groups - Record and classify received Incidents using ticketing tools and undertake an immediate effort in order to restore the service - Direct interaction with the clients through email and Teams communication channels to resolve product and platform issues and ensure zero breaches of SLA - Keep users informed about their Incidents status at agreed intervals and provide first-line investigation and diagnosis of all Incidents and Service Requests - Be a quick pr

📌 Support Administrator (Bengaluru)
🏢 Stats Perform
📍 Bengaluru