Career Category Human Resources Join Amgen s Mission to Serve Patients You ve worked hard to become the skilled you are today and are now ready to take the next step in your career How will you put your skills experience and passion to work toward your goals At Amgen our shared mission to serve patients drives all that we do It is key to our becoming one of the world s leading biotechnology companies reaching over 10 million patients worldwide Come do your best work alongside other innovative driven professionals in this meaningful role What you will do Let s do this Let s change the world In this vital role you will provide operational management of Amgen s India HR Connect team and will be responsible for the continued modernization and transformation of India HR service delivery with a focus on elevating the employee experience The Manager will use technology solutions ServiceNow and Workday to drive self-service speed of resolution and reduce ticket volume while enhancing the employee life cycle overall experience This role involves managing the day-to-day operations of the India HR Connect team overseeing staff inquiries managing HR processes and driving improvements in HR service delivery The HR Connect Manager will work closely with various HR functions in India to ensure alignment and effective communication Roles and Responsibilities Lead the service delivery team with various levels of inquiries via multichannel options including transactions through Workday and inquiries through ServiceNow Participate in and or lead and or coordinate system process improvement projects audits Ensure that HR inquiries and transactions are processed according to global processes within service level agreements and act as point of contact for HR Connect with complex inquiries Act as a coach for HR Connect team member s and support on best practices solutions and approaches Support the HR service center HR COE s with Business SME support related to the ServiceNow module