Job Title Service Operations Specialist AS Location Pune India Role Description The Service Operations Specialist acts as a hands-on technician executing several tasks in relation to the required services within the Service Operations environment The Service Operations Specialist role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Operations The main tasks of the Service Operations Specialist are monitoring and tracking activities analyzing Issues supporting the resolution of issues and conflicts and preparing reports and meetings The Service Operations Specialist has knowledge of and experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements SLAs Operating Level Agreements OLAs What we ll offer you As part of our flexible scheme here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100 reimbursement under childcare assistance benefit gender neutral Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs and above Your key responsibilities Supporting Production Service operations covers two shifts in a day and Week end coverage for Maintenance schedule Develop a valuable understanding of the activities required to execute production management functions Support Service Operations teams in providing optimum service level to the business lines supported Support the resolution of incidents and problems within the team Assist with the resolution of complex incidents Ensure that the right problem solving te

📌 Service Operations Specialist, As (Pune)
🏢 Deutsche Bank
📍 Pune