Job Summary Responsible for end-to-end actioning on the case starting from fraud identification speaking to customer closure of cases in the system Key Responsibilities Strategy Support and provide inputs to Sr Manager Fraud Risk Management for driving the operational model and implementing the strategic direction for the country Contribute for Fraud Risk strategy and infrastructure for channels and products for efficient investigation of cases and mitigate the fraud risk Business Ensure the Fraud Risk Management framework is effectively embedded and communicated across Retail Customers segment Develop a proactive independent balanced and a fraud risk awareness culture within the organisation Deploy the strategies across products and channels Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country Ensure the fraud risk management team achieves expense and loss budget targets Processes Lead and drive standardisation automation and consolidation through re-engineering and process improvement initiatives for the country for Fraud Risk Management Review investigation details and guide GBS FRSCG team to ensure holistic coverage of the incident case under investigation Encourage and promote an active training and learning environment to facilitate excellence in risk management risk awareness behaviours and accountability People Talent Compliance with all relevant process procedure guidelines rules regulations To work and solve problems independently and be able to work in a deadline-oriented environment Risk Management Identify and share industry best practices and work with the businesses for their feasibility and implementation Develop a team-oriented relationship with regulators peer banks and fraud risk industry forums to help detect and mitigate fraud Ensure all FRM policies and procedures in the country comply with Group Policies and Standards Ensure proper and updated documentation in p

📌 An'yst, Fraud Ops (Mumbai)
🏢 Standard Chartered
📍 Mumbai