About Rentokil PCI Rentokil PCI is the leading pest control service provider in India A Rentokil Initial brand Rentokil PCI was formed in 2017 through a joint venture JV between Pest Control India the number one pest control company in India and Rentokil the world s leading pest control brand Rentokil PCI aims to set recent standards for customer service having operations across 300 locations in India For more details About the Role The Operations Manager shall be responsible for the entire Operations of the Branch and will manage all the operations colleagues directly Technicians Service Planners OE AOM The JD lists down duties and responsibilities of Operations Manager to be positioned in Large Branches The incumbent will report to the Branch Manager and will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders Job Responsibilities Core Operations Ensure only qualified trained certified and competent manpower Technicians OE planner are assigned jobs deployed at site Coach train OEs AOM in order to improve their Technical operational capability Ensure service SOP compliance and quality of service delivery by effective supervision of Team - on the job as per company SOPs Ensure compliance with the contractual obligations of NKA clients are Conduct Pest Audit of NKA and close customer audit non-conformities Ensure the Operations Team completes Pest audit as per iCABs contract agreement using rAuditor and closes customer audit non-conformities external internal Conduct daily weekly review meeting of OEs AOM and monthly operations meeting with Technicians Approval of conveyance amount for all the AOMs Ensure customer complaints are attended within 24 hours resolved with reduction in escalation In case any of the Operations colleagues are on leave or position is vacant should ensure entries are made in iCABS to achieve operations KPI of Branch Advance Operations Succession planning Ensure availabil