Company Description We are more than 230 000 hospitality experts placing people at the heart of what we do creating emotion for our guests and nurturing passion for service and achievement beyond limits Building on the strength of our teams and of our integrated ecosystem of leading brands personalized services and expert solutions we break current ground to reimagine hospitality and inspire new ways to experience the world Act as a main resource for F B reservation agents needing assistance technically or with regards to achieving customer satisfaction Responds to all guest reservation request and executes prompt courteous and accurate guest service at all times Fully knowledgeable about F B Outlets rates promotions programs hotel facilities and services Understand and enforce hotel and company credit policies and ensure proper billing instructions routing instructions and payment methods are applied to the reservations Monitor all Tentative Provisional Waitlisted bookings entered on the system and follow up done for deposits guarantee Handling site visit from the guest To submit to Food and Beverage office the following monthly outlet report monthly objective review trainer s report and promotions analysis To maintain outlet communication board Ensure that all employees establish a rapport with guests Handle all guest requests and enquiries on food beverage and service To have a complete understanding of financial aspects of the outlet To ensure that the monthly forecasted Food Beverage revenue figures are achieved To handle voiding correcting changing of restaurant checks in accordance with the prescribed procedures and account for all checks used during each shift Responsible for overall supervision planning controlling and coordination of all activities of the assigned outlet Establish and maintain seamless co-ordination co-operation with all departments of Novotel Kolkata Hotel Residences to ensure maximum cooperation productivity and guest service Monitor and sup