Senior Customer Care Tech Specialist Location Chennai Hybrid Toast is driven by building the restaurant platform that helps restaurants adapt take control and get back to what they do best building the businesses they love Operational Hours Open for Night shift and Rotational shifts with three days in the office per week Open to rotational shifts that may include weekends and holidays Hybrid requiring 3 days in the office and 2 days working from home Chennai - 5 day working Rotational in days time Night Shift - 8 30 PM - 5 30 AM and 11 30PM - 08 30AM Bready to make a change As a Customer Care Specialist - Toast Now you ll be the hero of our customers day and use your product knowledge and technical expertise to answer questions solve problems and deliver exceptional service through chat Our customers are at the heart of everything we do You ll use your problem-solving skills and friendly approach to craft solutions that leave them happy With an unwavering commitment to learning and a hospitality-focused mindset you re eager to showcase our ever-expanding suite of hardware and software offerings To thrive as a Tech Support Specialist for ToastNow you are resilient motivated to deliver high-quality customer interactions and excel in ambiguous environments As a Customer Care Specialist you will Responsibilities Leverage your Toast product knowledge and customer service skills to answer Toast customer chats voice calls and casework Write clear concise and skilled messages that ensure customers understand exactly what s going on Ability to communicate complex technical information efficiently Expertly balance business applications and customer chats staying organized and meeting deadlines Collaboration is key Work seamlessly with your colleagues to ensure every customer gets the support they need Expand your knowledge of Toast s hardware and software weekly through professional development time training knowledgebase articles and the experience gained from performin

📌 Senior Customer Care Tech Specialist (Chennai)
🏢 Toast
📍 Chennai