Deep practical experience with ITOM including Discovery configuration MID Server management scheduling troubleshooting and ongoing optimisation Proven experience maintaining CMDB health including identification and remediation of data quality issues relationship mapping and use of CMDB Health Dashboards Solid experience with ITSM modules including Incident Problem Change Request Management and Service Catalog Experience gathering analysing and translating business and technical requirements into well designed ServiceNow solutions Strong understanding of Agile delivery and experience working within sprint based delivery models Experience managing update sets and promoting changes safely across multiple environments including development test and production Good understanding of ServiceNow licensing models and impact assessments when introducing new functionality Ability to build complex reports and dashboards using performance analytics standard reporting and advanced data visualisation techniques Experience designing and implementing platform customisations while adhering to ServiceNow best practices and minimising technical debt Strong scripting skills using JavaScript including Glide APIs business rules client scripts UI policies and script includes Experience with integrations using REST SOAP or MID Server based integrations Proactive approach to platform stability upgrade readiness and technical health management Ability to provide guidance and mentoring to junior administrators and developers Strong stakeholder management skills with the ability to communicate effectively with technical and non technical audiences Experience supporting audits compliance requirements and operational governance processes Desirable experience with additional modules such as HRSD CSM SecOps or Service Portal Solid problem solving skills with a focus on continuous improvement and automation Qualifications Certified ServiceNow System Administrator with current certification Minimum

📌 Senior Engineer (Pune)
🏢 Nielseniq
📍 Pune