Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven workplace love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at and on and Inviting applications for the role of Principal Consultant - IT Ops Analyst In this role you will lead major incident response coordinate technical teams ensure service reliability and support executive users while driving automation and continuous improvement across IT operations Responsibilities Serve as Tier 2 support for IT Infrastructure and Lead Major Incident and Crisis Management activities Coordinating technical teams and managing executive-level bridge calls and communications Conduct Post-Incident Reviews PIRs documenting root causes and driving preventive actions Monitor alerts from MGS Monitoring Centre tools perform event correlation and reduce false positives to prevent user impact Collaborate with third-level support teams to drive proactive and reactive Problem Management and implement permanent fixes Act as Technology Lead for one or more domains working to reduce incident recurrence and improve system r

📌 Principal Consultant (Hyderabad)
🏢 Genpact
📍 Hyderabad