About the Role Location India Maharashtra Pune Company Siemens Energy Industrial Turbomachinery India Private Limited Organization Transformation of Industry Business Unit Compression Full Part time Full-time Experience Level Experienced Professional Snapshot of your day Your day begins by reviewing and addressing complex Level 2 technical support cases advanced by the Operational Service Desk OSD ensuring efficient resolutions that meet Siemens Energy s safety compliance and quality standards You collaborate closely with Subject Matter Experts SMEs and the Remote Diagnostics team to analyze equipment data and tackle technical issues Tapping into your expertise in rotating equipment you participate in Failure Modes and Effects Analysis FMEA and Root Cause Analysis RCA with multi-functional teams to improve processes and product design Throughout the day you analyze ticket trends to identify recurring issues and propose product enhancements You also mentor team members engage in continuous improvement initiatives and ensure timely reporting of performance metrics Whether collaborating with collaborators or addressing customer inquiries your work drives technical excellence and customer satisfaction in a fast-paced agile environment How You ll Make an Impact Customer Technical Support team provides detailed technical responses to internal and external customer enquiries related to SE Compressor products Manage Level 2 requests where Operational Service Desk OSD needs additional support in resolving the case Review any previous investigation conducted by OSD and identify additional steps required to provide an efficient resolution Coordinate internally with domain experts SMEs to ensure all responses provided meet Siemens Energy standards of safety compliance and quality Participate in and or conduct process and design FMEA and RCA or equivalent experience as a part of multi-functional team as the need arises Support reporting and monitoring of performance metrics by

📌 Technical Support Engineering (India)
🏢 Siemens Energy
📍 India