Company Description QAD is a global leader in cloud-based enterprise solutions empowering businesses to adapt faster and thrive in an increasingly agile digital world With a strong focus on innovation and AI-driven insights QAD is shaping the future of enterprise transformation across industries We foster a flexible inclusive culture where bold ideas and future-focused talent to drive real impact Join us to help build the intelligent connected enterprise of tomorrow This hybrid position requires candidates to be based in Mumbai Pune with 3-4 days of in-office collaboration per week The People Services Rep serves as the primary point of contact for employees and managers seeking HR support and guidance This role is responsible for delivering efficient and effective HR services addressing inquiries and providing assistance on a wide range of HR-related matters They will ensure timely resolution of inquiries and strive to enhance the overall employee experience Key Responsibilities Frontline Support Act as the initial point of contact for employees and managers seeking HR assistance via phone email or chat Inquiry Handling Respond promptly and accurately to inquiries related to HR policies procedures benefits payroll employee data and other relevant topics Issue Resolution Resolve Tier 1 HR inquiries and requests efficiently escalating complex issues to Tier 2 or appropriate HR specialists when necessary Data Management Maintain accurate employee data records in the HR information system HRIS and other databases ensuring data integrity and confidentiality Documentation Prepare and process HR-related documentation including employment verification letters status changes and other administrative tasks as needed Employee Self-Service Support Assist employees with navigating self-service HR systems troubleshooting technical issues and providing guidance on accessing resources Compliance Stay updated on HR policies procedures and legal requirements to ensure compliance wi

📌 People Services Representative (Mumbai)
🏢 QAD
📍 Mumbai