Title - Senior Manager - Operations Service Excellence Medical Delivery Location Manyata Tech Park Bangalore Shift 2 to 11 IST Career Level E Role Individual Contribution Experience 10 to 15 years of experience Work Mode Hybrid 3 days in office About AstraZeneca AstraZeneca is a global science-led patient-focused biopharmaceutical company dedicated to the discovery development and commercialization of prescription medicines for some of the world s most serious diseases At AstraZeneca we foster a collaborative culture that values knowledge-sharing ambitious thinking and innovation This environment provides opportunities to work across teams functions and even globally Recognizing the importance of flexibility our working model allows employees to balance personal and professional commitments while maintaining a strong culture of collaboration by engaging in our offices three days a week Our offices are designed to facilitate teamwork providing spaces for strategizing brainstorming and connecting on key projects AstraZeneca is committed to lifelong learning We offer extensive opportunities for skilled growth and development Roles and Responsibilities 1 Strategic Coordination and Leadership Support Act as a trusted advisor to the MD Director ensuring alignment of priorities and initiatives Own and manage Management Information System MIS for MD by gathering processing storing and disseminating information to support the team s planning control and operational functions by transforming raw data into actionable insights for decision-making by the Departmental leadership Coordinate prepare and track operational and leadership presentations materials reports metrics and analytics for MD to support management decision-making Manage follow-ups on Department LT action items and reciprocal actions Track and drive the execution of departmental Objectives and Key Results OKRs and scorecards Serve as a liaison between the MD leadership and Department Operations Director ensu