Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Quick forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone Team Overview Join our pioneering Core-LLM platform team dedicated to pushing the boundaries of Generative AI We focus on developing robust scalable and safe machine learning models particularly LLMs SLMs Large Reasoning Models LRMs and SRMs that power cutting-edge ServiceNow products and features As a Senior Manager you will lead a talented team of machine learning engineers shaping the future of our AI capabilities and ensuring the ethical and effective deployment of our technology What you get to do in this role Design develop and evaluate end-to-end machine learning solutions with a focus on large language models LLMs combining engineering rigor and research depth Lead the development of PoCs and applied research prototypes to explore novel AI capabilities model interpretability and safety strategies Conduct cutting-edge experiments to assess model behaviour generalization and fairness across diverse datasets and use cases Generate and curate synthetic and real-world datasets to optimize model robustness reliability and performance Fine-tune and deploy large-scale models incorporating prompt engineering few-shot learning and retrieval-augmented techniques Collaborate cross-functionally with product research and engineering teams to publish white papers participate in conferences and contribute to open-source or peer-reviewed ML AI research Define and implement rigorous eval