Company Description Entain India is the engineering and delivery powerhouse for Entain one of the world s leading global sports and gaming groups Established in Hyderabad in 2001 we ve grown from a small tech hub into a dynamic force delivering cutting-edge software solutions and support services that power billions of transactions for millions of users worldwide Our focus on quality at scale drives us to create creative technology that supports Entain s mission to lead the change in global sports and gaming sector At Entain India we make the impossible possible together As a Customer Support Associate you will be responsible to provide award winning standard service across all contact channels as required through all communication channels voice and non-voice whilst maintaining service levels and efficiencies Reporting to the Manager Customer Support you will be part of the Customer Support Hydra IND who Improve and optimize customer value through maximizing customer conversion and retention opportunities utilizing company marketing initiatives and the Sales through Service mentality What you will do Be able to respond across all products but become an expert in at least one area Ensure familiarity with all marketing initiatives and up-to-date customer support functions and processes Maintain open and transparent communication within the team Proactively escalate any issues that would affect the customer experience Provide first time resolution to customer contacts taking into account the commercial value of each contact Escalate customer complex enquires to the Senior Customer Advisor and relay outcomes of investigations to customers Maintain a Quality Assurance score that meets and exceeds department KPI for each period outlined in the annual objectives Qualifications Bachelor s Degree any field Contact Centre and Customer Service Experience - an advantage Fluent in English - written and spoken to an excellent standard - a must Additional Information We know th

📌 Associate - Customer Service (Hyderabad)
🏢 Entain
📍 Hyderabad