Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Key Responsibility :
- Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
- Responsible for following agreed execution governance model, escalation & communication plans
- Ensure team members achieve agreed work standards
- Manage overall personnel performance and discipline. Provide direction to staff, ensure resolution of problems.
- Evaluation of operational practices and procedures
- Provide expertise and leadership in assigned functional area
- Establish and maintain a working workplace conducive to positive morale, individual style, quality, creativity, and teamwork
- Identify and drive continuous improvement and initiatives in the process
- Coach & mentor team members enabling them to effectively lead their teams
- To ensure that all internal customer queries are followed up on a timely basis
- Collaborate with internal teams, inter departments, cross functions across locations
- Manage a team of at least 18-20+ executives
- Ensure staff engagement and motivation at all times
Desired Skills:
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Work well under pressure and follow through on items to completion
- Strong communication skills, both written and verbal
- Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables
- Ability to mentor, coach and provide direction to team members
- Willingness to work in a flexible schedule
Education : Graduate
Disclaimer:-
Neither Concentrix nor any auth
📌 Team Leader, Operations (Gurugram)
🏢 Concentrix
📍 Gurugram
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