About the Role As a part of the wholesale banking product team Trade Customer Service Officers Trade CSOs are responsible for providing over-the-counter service to fulfill the needs of existing as well as potential customers Trade CSOs are required to handle service requests process transactions efficiently and within the stipulated time Key Responsibilities Process service requests efficiently and accurately while maintaining high service standards Liaison with relationship managers product operations team Ensuring delight in respect of customer experience with the Bank Handle all service requests and queries from customers liaison with RMs Product Ops teams and ensure timely delivery of services Ensure smooth interaction with customers and quick processing of transactions within SLA Ensure compliance to Regulatory Guidelines Bank s policies in all processes and workflows Scrutiny of docs submitted by the client for processing Obtaining Exchange rate for the transactions from dealing room Scanning of docs transmit to TFC DTFC First Time Right FTR documents within stipulated time monitor the Work ID till the completion Obtaining approval from competent authority if required for the completion of the transaction Co -ordinating with the customers respective coverage RM general operations division of the Branch account manager at CBB TFC DTFC for execution of the transaction Protected custody tally the physical holding of the FCY TCQs TCDC with the inventory in the system Service call to the client for feedback engaging with the customer for deepening references etc Follow up for the clearance of EDPMS IDPMS entries Realisation of overdue export and import bills obtention of FBFP Bill of Entries for completion of Me chanting Trade transactions obtain ECB2 Annexure 6 FCGPR Share Certificates APRs for Capital Account transactions and Annual Certificate for booking forward contracts and transmit these to TFC Prompt response to the customer queries handling of Free Format SWIFT

📌 Wbo:mwbc Customer Service Officer Trade (Gurugram)
🏢 Axis Bank
📍 Gurugram