We help the world run better At SAP we keep it simple you bring your best to us and we ll bring out the best in you We re builders touching over 20 industries and 80 of global commerce and we need your unique talents to help shape what s next The work is challenging - but it matters You ll find a place where you can be yourself prioritize your wellbeing and truly belong What s in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed What you ll build You will be responsible for ensuring high-quality day-to-day service delivery by defining tracking and meeting ambitious KPIs and SLAs You will provide advanced technical expertise in database technologies particularly HANA while supporting HANA ASE MSSQL environments You will handle major incidents troubleshoot service failures manage downtime scenarios and also working on customer s landscape to bring the performance stability to their landscape You will collaborate across teams to streamline processes enhance automation and deliver proactive operations services along with effective alert-reduction programs Your work will directly impact safeguarding system reliability through proactive monitoring incident management and comprehensive root-cause analysis You will manage and prevent escalations by taking proactive steps and driving initiatives that boost operational resilience and customer satisfaction Also perform a thorough root cause analyses and deliver corrective and preventive action plans for outages and performance issues What you ll bring 10 years of experience in Technically skilled in Database Technologies like HANA ASE MSSQL - with expert level knowledge in HANA Demonstrated ability to diagnose system issues effectively using logs traces and alert outputs supported by robust analytical and troubleshooting skills and a proactive problem-solving mindset You will bring in Continuous Improvement Initiatives to address customer pain points and enhancements in the

📌 It Technology Services Senior Specialist (Bengaluru)
🏢 SAP
📍 Bengaluru