ABOUT TIDE At Tide we are building a business management platform designed to save small businesses time and money We provide our members with business accounts and related banking services but also a comprehensive set of connected administrative solutions from invoicing to accounting Launched in 2017 Tide is now used by over 1 million small businesses across the world and is available to UK Indian and German SMEs Headquartered in central London with offices in Sofia Hyderabad Delhi Berlin and Belgrade Tide employs over 2 000 employees Tide is rapidly growing expanding into current products and markets and always looking for passionate and driven people Join us in our mission to empower small businesses and help them save time and money ABOUT THE ROLE As a Financial Services Team Lead exceptional communication skills are essential as the role involves regular interaction with the team and other stakeholders You should be able to empathise with Tideans actively listen to their concerns and proactively resolve issues You must be highly motivated with a positive attitude and a willingness to go the extra mile to provide exceptional support Additionally strong analytical skills are necessary as the role involves identifying opportunities for growth and improving customer experience Overall successful candidates will be passionate about helping businesses succeed and dedicated to providing outstanding support to the team and the customers As a Financial Services Team Lead you ll be doing Management of agents and all aspects related to that task - assisting them with difficult cases and providing guidance where necessary Assigning tasks including daily organisation of the workload Mentoring employees monitoring their progress goals and removing blockers that prevent them from performing well Providing guidance and support to agents with their long-term career journey at Tide Reporting analysing data spotting patterns improving processes and work practices Schedule creation an

📌 Team Lead, Financial Services, Member Support (Hyderabad)
🏢 Tide Platform
📍 Hyderabad