Job Description

Join our first line of leadership team at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre

Job Title: Team Leader

Job Location: DHL Global Forwarding, Freight (DGFF) GSC, India (Mumbai)

In this role, you will have the opportunity to lead a team of associates/members, and be responsible for process, stakeholder & employee management.

Key Responsibilities:
- Drive end-to-end Beer,Wine & Spirits operations (Export/Import, FCL/LF /LFL shipments).
- Ensure achievement of KPIs: Productivity, Quality, TAT, SLA adherence, and Cost control.
- Monitor shipment lifecycle including booking, documentation (BL, SI), tracking, invoicing.
- Ensure compliance with trade regulations, carrier requirements, and DGFF SOPs.
- Identify and implement process improvements, automation, and standardization initiatives.
- Deliver high levels of customer satisfaction through timely and accurate shipment execution.
- Manage communication with global stakeholders, customers, carriers, and origin/destination offices.
- Handle escalations and ensure proactive issue resolution.




- Build trust through responsiveness, transparency, and service reliability.
- Manage, coach, and develop a team of Beer, Wine & Spirits associates.
- Conduct goal setting, performance reviews, and regular feedback sessions.
- Drive employee engagement, motivation, and retention initiatives.
- Ensure effective resource planning, workload distribution, and backup management.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Robust knowledge of:
- Export & Import processes
- Documentation: Bill of Lading, Shipping Instructions, AMS/ENS filings
- Carrier operations, co-loaders, and shipping lines
- Manage shipment milestones and ensure exception handling and resolution.
- Coordinate with customs brokers, transport teams, and internal departments.
- Support process transitions and knowledge management initiatives.
- Leverage systems and tools for tracking, repor

📌 Team Leader (India)
🏢 DHL Global Forwarding
📍 India