- VP - e-commerce Location Surat The Head of E-commerce is a resilient resoned and execution-driven leader responsible for building and scaling a high-performing direct-to-consumer D2C digital business This role requires the ability to adapt quickly to changing market dynamics while embedding innovation at scale The leader will drive end-to-end transformation integrating customer experience cutting-edge technology automation and AI to deliver profitable growth and a world-class digital journey They will own P L accountability balance speed of execution with sustainable growth levers and ensure operational agility across marketing technology logistics and customer touchpoints With a robust technology backbone and comfort with data-driven decision-making this leader will ensure the business not only scales but continuously innovates in a competitive landscape Key Responsibilities Strategic Leadership Spearhead the D2C e-commerce roadmap aligned with the brand s growth ambitions Drive digital transformation by integrating customer experience technology and operations Define and monitor KPIs related to e-commerce growth conversion CAC LTV and retention P L Ownership Manage and optimize the full e-commerce P L including revenues costs and profitability Identify levers for scale while balancing margins logistics costs and marketing spends Team Building Collaboration Lead a cross-functional team of 10-15 members across performance marketing UI UX analytics content tech and operations Build internal capability while managing agency and tech partner relationships Customer Experience Deliver a frictionless delightful and premium online buying experience for high-value jewellery shoppers Leverage analytics to track customer journeys and improve NPS and repeat purchase rates Digital Marketing Tech Integration Drive performance marketing campaigns SEO SEM social influencer with ROI-focused planning Own CRM personalization and re-targeting strategies to increase LTV Work with tec

📌 E Commerce Head (Surat)
🏢 Kaapro Management Solutions
📍 Surat