We use cookies for the best user experience on our website including to personalize content offerings to provide social media features and to analyze traffic By clicking Accept All Cookies you agree to our use of cookies You can also manage your cookies by clicking on the Cookie Preferences and selecting the categories you would like to accept For more information on how we use cookies please visit our and Modify Cookie Preferences Reject All Cookies Accept All Cookies SME - Symantec Email Security Endpoint Security India SME - Symantec Email Security Endpoint Security Noida Uttar Pradesh Job Summary The Subject Matter Expert Support Ops plays a critical role in ensuring the timely resolution of escalated incidents while adhering to quality standards and service level agreements SLAs This position is pivotal for enhancing customer satisfaction through effective communication and operational excellence making it essential in aligning technical capabilities with business needs Key Responsibilities 1 Ensure The Timely Resolution And Quality Compliance Of Escalated Incidents By Utilizing Symantec Endpoint Protection And Edr Tools Aligning With Agreed Slas To Maintain High Service Standards 2 Mentor Team Members And Administrators By Sharing Expertise In Symantec Solutions Preparing Standard Operating Procedures Sops And Maintaining Comprehensive Documentation To Enhance Team Performance And Knowledge Sharing 3 Validate Change Order Implementation Plans And Assess Human Error Compliance While Actively Participating In Capacity Planning To Ensure Optimal Resource Allocation And Operational Efficiency 4 Foster Positive Customer Relationships By Actively Participating In Meetings Addressing Issues With Symantec Solutions And Ensuring Customer Feedback Is Incorporated Into Service Delivery Enhancements 5 Conduct Thorough Analyses Including Root Cause And Trend Analysis Using Symantec Tools To Prepare Insightful Reports That Inform Key Business Stakeholders About Performance

📌 Sme - Symantec Email Security, Endpoint Security (India)
🏢 HCLTech
📍 India