We support peace and prosperity by building connections understanding and trust between people in the UK and countries worldwide For 90 years we have shaped brighter futures through education arts culture language and creativity Working with people in over 200 countries and territories we are on the ground in more than 100 countries We connect We inspire Pay Band 4 Grade H Location Chennai India Department English Sales and Customer Management Contract Type Fixed Term Contract 2 years Closing Date Wednesday 8th October 2025 Malaysia Time GMT 8 Role Purpose The role is responsible for providing enquiry and registration services across the full range of British Council offerings working closely with business teams to resolve customer enquiries at the first point of contact The post plays a key role in delivering an engaging and friendly customer experience at physical centres as well as through social media and web chat while operating within established guidelines and quality standards The post holder collects and records enquiry information as per procedures and drives income by converting enquiries into registrations including opportunities for upselling and cross-selling Role Accountabilities The role is responsible for delivering an engaging and qualified customer experience across British Council s physical centres web chat and social media platforms handling enquiries registrations and first-level complaints while aiming to meet income and conversion targets The post holder provides accurate product information promotes services through upselling and cross-selling and maintains accurate records on CRM and other systems They support business operations by completing shift tasks assisting in peak periods and ensuring compliance with financial operational and customer service standards The role also involves proactive follow-up with customers contributing to service improvement and collaborating with business teams to achieve service sales and quality objective

📌 Customer Service And Sales Officer (Chennai)
🏢 British Council
📍 Chennai