? Hiring: Student Success Specialist
Company:
VedPrep
Location:
Noida
Employment Type:
Full time
About the Role
At
VedPrep
, we are building a student-first learning ecosystem where our responsibility doesn’t end with selling a course—it begins there.
We are looking for a
Student Success Specialist
who will act as the bridge between students and VedPrep’s academic, technical, and support teams. Your primary responsibility will be to ensure that students face
minimum friction during their preparation journey
and get the right support at the right time so they can maximize their chances of success in competitive examinations.
? Key Responsibilities
- Act as the
primary point of contact for students
after course enrollment.
- Understand and resolve students’
academic, technical, and course-related issues
.
- Help students navigate the VedPrep app, classes, study material, tests, recordings, and other learning resources.
- Coordinate with
faculty/academic teams
to resolve subject-related doubts and academic concerns.
- Coordinate with the
technical/product team
to resolve app, login, payment, video, test, or other technical issues.
- Track unresolved student issues and ensure
timely closure
.
- Identify students who are struggling with their preparation and proactively reach out to them.
- Help students understand
study plans, course structure, class schedules, tests, and preparation strategies
.
- Collect student feedback and communicate recurring issues to relevant internal teams.
- Maintain proper records of student queries, complaints, resolutions, and feedback.
- Identify recurring problems and suggest
process/product improvements
to improve student experience.
- Work closely with the academic, operations, product, and support teams to ensure a seamless student journey.
- Focus not only on resolving problems but on ensuring
student outcomes and exam success
.
? Key Performance Indicators (KPIs)
- Student query resolution time
- First-contact resolution rate
📌 Student success specialist (Noida)
🏢 Vedprep
📍 Noida