About TMUS Global Solutions T-Mobile is America s supercharged Un-carrier challenging conventions and setting new standards in wireless With the nation s largest and fastest 5G network T-Mobile delivers advanced connectivity and unmatched value to millions across the U S We re unwaveringly obsessed with providing the best possible service experience driven by a spirit of disruption that fuels competition and innovation in wireless and beyond Responsibilities Monitor system health alerts dashboards and logs across cloud and on-prem infrastructure Ability to isolate functional issue with application versus platform Execute standardized runbooks for incident resolution deployments and routine tasks Perform initial triage of incidents and escalate to Sr Engineer Principal Engineer as needed to mitigate the issue to get to bypass Document recent issues gaps in runbooks and automation opportunities Provide excellent communication to stakeholders during incidents Support onboarding of new applications into the operations framework Skills Mandatory Skills Must-Have System Infrastructure Monitoring Expectation Ability to use monitoring dashboards e g Grafana Datadog Splunk Argos AIOps to identify anomalies follow alert workflows and escalate when thresholds are breached Example When a Kubernetes pod crash-loop is flagged in Prometheus Engineer should validate it against runbooks check pod logs and escalate if restart attempts fail Runbook Execution Expectation Strictly follow documented steps to resolve standard incidents escalate when steps do not apply or fail Example Use a provided runbook to restart a failed API proxy service if error persists beyond documented steps escalate to SR ENGINEER PRINCIPAL ENGINEER Incident Triage Communication Expectation Perform first-line triage of alerts gather logs metrics categorize severity and notify stakeholders in explicit concise language Example For a database connection timeout collect error logs verify service reachability and provide

📌 Engineer,site Reliability (Hyderabad)
🏢 TMUS Global Solutions
📍 Hyderabad