DESCRIPTION Looking for a career at a company that seeks to be Earth s most customer-centric company If so meet Amazon Over the past 25 years Amazon has invented on the behalf of customers and has become the largest internet retailer and marketplace in the world Through our entrepreneurial culture Amazon has developed recent technologies and products like Echo and enterprise services like Amazon Web Services NOC Network Operation Center is the central command and control center for Transportation Execution across the Amazon s transportation network It ensures hassle free timely pick-up and delivery of freight from vendors to Amazon fulfillment centers FC and from Amazon FCs to carrier hubs In case of any exceptions NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations This second aspect involves network monitoring and significant analysis of network data Overall NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon s ability to serve its customers on time The Holiday and Contingency Planning HCP function of NOC is responsible for driving decisions and configuration changes required to handle holiday and contingent events to protect customer experience In order to ensure sustained network performance in spite of disruptions planned or unplanned HCP partners with stakeholders to execute configuration changes in the network which alter promise as well as package flow to ensure minimal impact and rapid recovery HCP takes inputs from ground operations consults stakeholders to assess impact and then translates the mitigation measures to specific asks on network configuration changes These configuration changes at times impact promises of lakhs of packages and have to be depl

📌 Program Manager I, Hcp (Hyderabad)
🏢 Amazon
📍 Hyderabad