Role Responsibilities:
- Investigate and resolve customer complaints from telecollections
- Conduct root cause analysis and recommend corrective actions
- Maintain complaint documentation and track resolution timelines
- Analyze trends to suggest preventive measures
Job Requirements:
- Graduate or postgraduate degree in any discipline
- 2–4 years of experience in complaint management or customer service
- Robust analytical and documentation skills
- Ability to manage cross-functional coordination and reporting
📌 Advisor- RTS (Bengaluru)
🏢 home credit
📍 Bengaluru
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