Job Description
Responsible for tracking all critical network incidents and collaborating with the Operations team for swift resolutions. Conduct root cause analysis and implement corrective/preventive measures. Escalate internally any issues that may impact customer SLAs. Provide ongoing technical support to the Operations team, including quality assurance, design review, setting setup, consulting, troubleshooting, and testing.
The candidate must understand the Blue Yonder product suite to effectively communicate its relationships and touchpoints to customers. Collaborate with Blue Yonder Product Support, Development, and Cloud Operations teams to ensure timely and appropriate communication regarding assigned tasks.
Work closely with all cross functional teams including infrastructure Operations, Blue yonder Architecture and Security team on incident resolution, design flaws, feature enhancements, and BAU project activities. The role includes configuring, maintaining, upgrading, and troubleshooting the Blue Yonder cloud network environment,



with a focus on F5-LTM and firewall expertise.
What You'll Do
- Manage and support F5-LTM, Cisco/Palo Alto Firewalls, Cisco & Arista routing and switching, as well as Azure VPN gateway and firewall across private and public datacenters.
- Lead technical discussions with cross-functional teams during Major Incident Management (MIM) to identify root causes and restore services as quickly as possible.
- Provide technical support for customer incidents and service requests, ensuring timely troubleshooting and resolution.
- Perform in-depth packet capture analysis using Wireshark to diagnose and resolve application performance issues.
- Collaborate with other support teams, including Application and Infrastructure, as necessary.
- Coordinate with vendors and technology partners to efficiently resolve hardware and software issues.
- Translate business requirements into user stories and actively seek feedback from stakeholders to e

📌 Technical Architect (Bengaluru)
🏢 Blue Yonder
📍 Bengaluru