Job description
- Technical Support Lead who can provides post production support of application
- Define optimize support process
- Monitoring of application availability, performance and initial triage of Product related incidents
- Proactively analyze any incidents that occur and ensure these are responded to promptly within agreed SLAs
- Redirect any issues requiring further analysis to the development team
- Perform validations after scheduled changes within specified Maintenance Windows ensuring the functionalities are up and running as desired
- Complete regular operational activities to maintain environments with minimal disruption and higher availability
- Proactively Monitor Infrastructure and Application Components to improved customer experience

Qualification
- 7 years of experience in a leading application support team
- Well-versed with
- Analyzing application logs
- Positive understanding of MSSQL DB, query optimizations, trouble shooting
- Application integrations like

📌 Support Engineer (Bengaluru)
🏢 marlabs
📍 Bengaluru