Key Responsibilities
In this role, you will:
- Be responsible for effectively, efficiently, and promptly responding to customer support issues, requests, and complaints escalated from first-tier customer support to ensure customer satisfaction.
- Review, coordinate, and resolve customer support-reported issues.
- Develop and deliver multiple reports to cross-functional internal teams based on specific requirements.
- Share production issue handling reports with departmental peers and management on a weekly basis.
- Escalate any customer or process-impacting issues to internal teams with the identified severity in a timely manner.
- Utilize company systems to provide support for reported customer issues.
- Guide the first-tier support team as needed to provide technical/clinical support with end-to-end order processing,
📌 Business Support Engineer (Secunderabad)
🏢 Align Technology
📍 Secunderabad
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