Offboarding Specialist HR OPS Analyst JOB POSTING (P1)
Function: Human Resources
Job Title: Offboarding Specialist
Level: P1
HR Operations Discipline
Drive the execution and continuous improvement of centralized processes and HR transactional support. Develop and document standard processes, manage key HR systems, and implement solutions to advance the efficiency and effectiveness of HR service delivery in line with current regulations, business controls and established service level agreements. Perform data analysis, collaborate with HR to ensure accurate and timely execution for HR processes, identify areas of opportunity, and troubleshoot issues. Partner with external vendors as needed to ensure effective employee and business support.
The Offboarding Analyst position in People Services is a part of the Employee Relations (ER) Operations Offboarding Team in a Shared Services setting. The ER Operations position supports all Business Units in the Americas and provides direct and indirect support to employees, managers, HR professionals and HR Employment Counsel. In addition,
the Offboarding Analyst provides compliance support to RTX policies and local, state and federal law, analyzes customer needs, supports day to day activities and operational efficiency, to meet or exceed defined goals and objectives.
Experience/Qualifications:
- Previous experience in an HR Shared Services Center or a similar customer facing type of environment
- Ability to work with highly sensitive and confidential material
- Strong customer service skills
- Strong ServiceNow Case Management Experience
- Advanced skill with MS Excel
- Critical thinking beyond standard work
- Experience with Workday
Preferred Experience/Qualifications:
- Experience with ADP Enterprise version 5
- Ability to partner and interact with Managers, HR Partners and employees
- Strong attention to detail
- Excellent communication skills (written and oral) with all levels of the organization
- Proficient knowledge