Role Responsibilities:
- Resolve hardware, networking, and software issues for clients.
- Conduct remote and on-site technical support interventions.
- Install and configure IT infrastructure including servers and networking gear.
- Maintain client communication and produce job completion reports.
Key Deliverables:
- Timely resolution of support tickets with minimal escalations.
- Effective remote diagnostics and in office problem solving.
- Accurate documentation of incidents and resolutions.
- Enhanced client satisfaction through proactive issue handling.
📌 Technical Support Engineer (Bengaluru)
🏢 Sprinklr
📍 Bengaluru
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