- To support this effort, we seek a Knowledge Management Specialist to support our service partners in creating, publishing, assessing and maintaining accurate and current knowledge assets detailing service delivery process and procedures.
- The Knowledge Management Specialist will be responsible for delivering best-in-class knowledge management practices. The Knowledge Management Specialist will utilize knowledge definitions & standards, disciplined knowledge asset creation & maintenance processes and technology enabled storage and delivery. The Knowledge Management Specialist will also promote and support a continuous learning culture within the GBS+ community.
- The Knowledge Management Specialist will partner with Service Delivery Operational Managers and Subject Matter Experts (SMEs) to pro-actively cultivate GBS+ knowledge assets to maintain and/or improve accuracy, consistency, accessibility and usability. She/He will be responsible for updating, gaining approvals, publishing, and managing appropriate access to knowledge assets globally.



This individual will report to the Knowledge Manager.

Main Responsibilities:
Knowledge Strategy & Approach
- Understand GBS+ knowledge needs by capability and provide insights to ensure knowledge management governance, processes & tools adequately address those needs
- Adopt required systems and tools to effectively deliver best-in-class & consistent knowledge management experience

Knowledge Sharing Culture
- Demonstrate and foster behaviors, skills & practices that support a solid learning & knowledge sharing culture
- Collaborate with GBS+ Operational Managers and SMEs to promote the knowledge sharing culture

Knowledge Asset Creation & Maintenance
- Adopt quality standards, processes and governance to ensure knowledge accuracy & relevancy
- Collaborate with function, capability & service delivery subject matter experts (SMEs) to capture, validate, store and publish effective knowledge assets
- Implement a cyclical appro

📌 Knowledge Management Specialist (Pune)
🏢 Nalco Water
📍 Pune