Job description
The Knowledge Manager will be accountable for developing a best-in-class knowledge strategy that meets the agile needs of the global GBS+ team. The Knowledge Manager will establish effective knowledge definitions & standards, disciplined knowledge asset creation & maintenance processes and technology enabled storage and delivery. The Knowledge Manager will also promote and support a continuous learning culture within the GBS+ community.
The Knowledge Manager will collaborate with Service Delivery teams and Function/Capability Owners to effectively shape and apply the knowledge strategy, approach, roadmap, tools and templates. She/He will oversee the maintenance of knowledge assets and maintain consistency, accuracy and accessibility globally. This individual will report to the Sr. Training Manager.
Main Responsibilities:
Knowledge Strategy & Approach
- Evaluate GBS+ knowledge needs globally & assess current state of knowledge assets
- Establish Knowledge Management processes, standards & governance




- Identify required systems and tools to effectively deliver best-in-class knowledge management experience

Knowledge Sharing Culture
- Define behaviors, skills & practices required to foster a strong learning & knowledge sharing culture in GBS+
- Collaborate with GBS+ leaders globally to deliver programs to establish the knowledge sharing culture

Knowledge Asset Creation & Maintenance
- Establish quality standards, processes and governance to ensure knowledge accuracy & relevancy
- Lead a team of Knowledge Analysts who collaborate with function, capability & service delivery subject matter experts (SMEs) to capture, validate, store and publish effective knowledge assets
- Ensure GBS knowledge program quality through a structured and measurable framework

Knowledge Effectiveness
- Establish user-centric metrics and measures to assess knowledge effectiveness
- Embed automated tracking, assessing (feedback) and measuring mechanisms into all knowledge proc

📌 Knowledge Manager (Pune)
🏢 Nalco Water
📍 Pune