Description
We are seeking a motivated and customer-focused individual for the role of International Voice / Live Chat / Email Support in India. This position is ideal for candidates with 1-3 years of experience in a customer service role, looking to further their career in a dynamic and supportive workplace.
Responsibilities
- Provide exceptional customer service through voice, live chat, and email channels.
- Respond to customer inquiries, resolve issues, and provide information about products and services.
- Maintain a high level of professionalism and customer engagement during interactions.
- Document customer interactions and feedback accurately in the CRM system.
- Collaborate with team members to improve customer service processes and workflows.
- Work towards individual and team performance goals.
Skills and Qualifications
- Excellent verbal and written communication skills in English.
- Proficient in using computers and navigating various software applications.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to handle difficult situations with a calm and professional demeanor.
- Familiarity with customer service software and CRM tools is a plus.
- A high level of empathy and patience when dealing with customer issues.
- Ability to work flexible hours, including evenings and weekends.
- Email:(HIDDEN TEXT)
📌 International Voice (Bengaluru)
🏢 One Degree North Human Resource
📍 Bengaluru
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