Job description
About Atria Convergence Technologies Ltd
ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-home entertainment, education, and interactive services provider in India. Today, we are closer than ever to realizing it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu, Delhi, Jaipur, Lucknow and Ahmedabad. We are one of the countrys most renowned cable and broadband company, bringing state-of the art services to nearly 2.5 million happy homes ( Fibernet, Digital TV, HDTV). We offer broadband on optic fiber and our Fiber-To-The-Home technology can carry vast amount of information at speeds up to 1 Gbps. We are currently the 3rd largest ISP In the wired broadband category, and the largest non-telco ISP in the country.
Role Name: Manager - Branch Operations
Location: Bangalore
Purpose of the Role:
Overall in-charge for a branch with regard to network operation, deployment, complaint resolution, and customer relationship management.
Responsible for branch performance in accordance with company policy and procedures. Manage and develop branch personnel. Plan, implement, and manage all the required areas of responsibility to facilitate continuous improvement and personnel growth while supporting company goals, missions, and vision.
Key Responsibilities:
Build Operational Efficiency:
- Complete Responsibility of monitoring and driving Operations for the branch
- Design and implement strategy for expanding operational support services and network in line with sales forecast or approved expansion plans
- Drive implementation of operational policies and procedures.
- Monitor performance of branches and ensure high productivity levels to drive specified customer uptime
- Conduct periodic audit and inspection to ensure that testing and measurement equipment are available and being utilized by the field staff as per laid down norms and procedures
- Provide suppor