We are now looking for a L1.5 Level Operations professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
What you will do:
Willing to work in the shifts in 24*7 Model
Resolving the customer and user technical issues
Troubleshooting to find the root cause of the error
Maintaining the 100% SLA targets
SLA report preparation
Inter and Intra Team coordination and cooperation in resolving issues
The skills you bring:
3-4+ years of experience in Billing Systems (BSCS) , Provisioning , payment etc module
3-4 years of experience in Telecom Operations
Positive knowledge of SQL/PL-SQL and UNIX
Good understanding of the Telecom domain
Strong troubleshooting skills across application, network, and host layers
Ability to understand PL-SQL procedures
Experience in scripting (Perl, Shell, Python, etc.)
Willingness to work in a 24×7 shift model
Telecom operational support background
“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”
Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we driv
📌 Senior Engineer-Billing System (Noida)
🏢 Ericsson
📍 Noida
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