Key Responsibilities:
- SRE Strategy and Leadership: Develop and implement a comprehensive SRE strategy aligned with the company's goals and objectives. Lead a team of SRE professionals to drive the reliability, performance, and scalability of GRC technology solutions.
- Observability and Monitoring: Establish observability practices to ensure real-time insights into system performance, availability, and customer experience. Implement monitoring tools, metrics, and dashboards to proactively identify and address potential issues.
- Production Support Optimization: Lead all aspects of the end-to-end production support process, including incident management, problem resolution, and service-level agreement (SLA) compliance. Drive continuous improvement initiatives to enhance operational effectiveness and reduce mean time to resolution (MTTR).
- GRC Customer Journeys: Collaborate with multi-functional teams to enhance customer journeys through seamless and reliable technology experiences.
- Reliability Engineering Best Practices: Promote and implement standard methodologies,
including error budgeting, chaos engineering, and disaster recovery planning. Cultivate a culture of resilience and reliability within technology.
- Automation and Efficiency: Champion automation initiatives to streamline operational workflows, deployment processes, and incident response tasks. Leverage automation tools and orchestration to improve reliability and reduce manual intervention.
Qualifications:
- 3-8 years of experience and degree or equivalent experience in Computer Science, Information Technology, or related field. Advanced certifications in SRE or related are a plus.
- Deep understanding of observability tools and methodologies, including experience with logging, monitoring, tracing, and performance analysis platforms.
- Robust leadership and people management skills, with the ability to inspire and empower successful SRE teams.
Preferred Skills:
- Hands-on coding and System Design