Key Responsibilities:
- Root Cause Analysis & Investigation:
- Partner with business and risk stakeholders to investigate incidents and perform root cause analysis for recurring operational risk issues.
- Documentation Quality Assurance:
- Perform quality checks to ensure issue/ORE documentation meets standards for completeness, accuracy (e.g., urgency, severity, and impact), and alignment with internal guidelines.
- Remediation Support:
- Contribute to the remediation lifecycle, including:
- Tracking progress of remediation efforts
- Validating the efficacy of solutions
- Supporting status updates to key stakeholders and leadership
- Issue & Event Oversight:
- Ensure proper record-keeping and transparent documentation of issues, OREs, and associated action plans in governance systems.
- Control Weakness & Trend Analysis:
- Analyze trends and patterns across issues and events to identify systemic risks and opportunities for control enhancements.
- End-to-End Issue Resolution Process:
- Support the full E2E issue resolution process within the Business Unit (BU),



including root cause analysis, action planning, validation, and closure activities.
- Sample Testing:
- Perform sample testing to confirm remediation actions are effective and sustainable.
- Insights & Best Practices:
- Assist in identifying and sharing lessons learned, trends, and risk mitigation strategies across the broader enterprise to enhance operational resilience.

Required Qualifications:
- Minimum of 2 years' experience in Operational Risk Management, Internal Audit, Compliance, or Control Management
- Strong understanding of risk lifecycle activities and governance principles
- Experience with issue management processes and tools
- Excellent analytical, problem-solving, and data interpretation skills
- Exceptional communication and interpersonal skills with ability to collaborate across functions
- Demonstrated ability to operate in a rapid-paced, matrixed environment

Preferred Qualifications:
- Ba

📌 Senior Analyst-Control Management (Bengaluru)
🏢 American Express
📍 Bengaluru