Responsibilities:
The incumbent will be responsible for :
- Creating 3 rd Party Vendor records in Oracle/SAP Ariba as per agreed process and policies and support resolution of invoice exceptions
- Follow up with requestors to provide relevant records and validate as per the defined procedures and websites
- Periodic tracking and monitoring of high aging pending cases and assisting colleagues in driving resolution
- Ensure timely closure of vendor creation and maintenance requests to facilitate timely payments disbursal to 3 rd party vendors
- Work in collaboration with other stakeholders and ensure all the deliverables are met within the stringent timelines
- Review and appropriately escalate any potential Sanctions alerts observed during new vendor creation or existing vendor maintenance
- Timely and effective management of customer escalations; liaising with cross-functional teams, viz Contracting, Sourcing, Accounts Payable, Sanctions, Risk & Compliance etc.
- Create SOP s, DTP s, checklists etc. whenever required
- Perform Root Cause Analysis (RCA)



for any process breakdown/exception(s) and work with relevant teams to fix the issue and provide timely resolution
- Ensure timely closure of monthly audit activities conducted by Internal Controls team.
- Use collaborative skills and approach in handling complex queries, provide guidance to new team members.
- Ensure high level of engagement and motivation among team members to provide best in class customer/colleague experience.
- Understand any/all relevant AXP Policies, Procedures, Regulations and Guidelines governing the vendor creation process and appropriately identify and take steps to mitigate risks
- Ensure compliance with AXP policies
- To maintain high accuracy, productivity standards and should have high willingness to learn to support best in class customer services

Critical Factors to Success:
- Should be transparent when explaining ideas and concepts to others; communication is structured and easy to unders

📌 Operations Support (Gurugram)
🏢 American Express
📍 Gurugram