Job description
Job Title: Associate Support Analyst.
Function: Client Experience.
Role Description:
- Seeking highly motivated individuals who can self-manage but also excel working within global professional service teams.
- Individuals need to be able to use critical problem-solving skills to define, execute, and drive solutions to completion.
- Individuals need to be able to adapt in a fast-paced environment whilst completing project deliverables across multiple client projects, on time and within budget.

In addition, individuals that have a familiarity with computer science or fintech market knowledge are preferred.
Primary Responsibilities:
- Complete assigned tasks/projects and tickets (as applicable) on time and to the defined quality standards.
- Learn and use the Confluence solutions, tools, and processes to meet the requirements of internal and external clients.
- Collaborate with team members to ensure deliverables are met.
- Participate in easy solution design, configuration, testing and documentation activities, as applicable.




- Flexible work hours to support 24/7 client coverage.
- (Some positions may require a different working pattern).
- Always communicate with stakeholders/partners in a competent and professional manner.
- Ensure smooth and efficient post-implementation for all clients/products, with specific focus on Financial Reporting.
- Communicate client satisfaction and plans to resolve any major outstanding issues to management.
- Resolve client issues with Confluence software solutions.
- Ensure that all client opportunities and issues are addressed in a timely manner.
- Manage deployment of custom work and/or deliverables.
- Demonstrate Subject Matter Expertise in one or more Confluence software solutions.
- Other duties as assigned.

Qualifications:
- Bachelors degree with a focus on Computer science, business systems or IT related degree preferred.
- 0-2 years of experience within FinTech, Software and IT related businesses.
- Essent

📌 Support Analyst (Bengaluru)
🏢 Aeries Technology
📍 Bengaluru