We will count on you to:
- Create methods and practices to carry out robust capacity planning in back office/Admin and Project based teams in O&T;
- Be an expert at forecasting and try different avenues and models of forecasting for wide-ranging teams across Operations & technology units.
- Provide insights and experimental analysis on how various forecasting models can be adapted to make our planning exercise richer and closer to ground reality
- Utilize forecasting tools and practices which are best in class at an industry level and harmonize ways of working with our teams with that
- Improve the accuracy of our predictions and plans and bridge the gap between forecast and actual volumes, revenues, performance and more operational aspects.
- Aid the development of Capacity Planning application from an end users perspective
- develop and refine individual capacity plans for each of O&Ts; product lines/regional operations across their on and offshore operations, in collaborations with regional operations leads




- support optimization of back office/admin workforce management practices across O&T; and be able to leverage peaks and troughs, and lean periods to maximize use of existing resources.
- support managers and leader in Operations teams in making appropriate hiring and capacity augmentation decisions which include cross training, contract resourcing, lending & borrowing resources etc.

Stakeholder management and influence:
- Collaborate with COOs and operations leads to create meaningful plans for their units and communicate that effectively using facts and data.
- collaborate with them to create messaging and insights such that accurately reflect their teams position and can be supported effectively
- provide insights that help them run operations more effectively from service delivery, quality and cost perspectives
- bring out the best practices across other O&T; teams and to cross pollinate best practices across operations

What you need to have:
- Bachelors degree in

📌 Director - Metrics, Analytics & Reporting (Pune)
🏢 Mercer
📍 Pune