Role & responsibilities
- We are looking for a ServiceNow ITSM and Integration Specialist to identify, design and deliver larger or more complex architectures, strategies and specific solutions through the ServiceNow platform.
- The role holder will In-depth knowledge of the ServiceNow Platform, technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.
- Hands on ITSM process implementation experience on ITSM modules: Incident Management, Problem Management, Change Management, Knowledge Management, etc.
- Hands on Integration implementation experience and In-depth knowledge of designing, developing complex solution of integration of ServiceNow with external tools (e.g., SalesForce, SCOM , MuleSoft, SnapLogic, Perspectium etc.) And ServiceNow to ServiceNow Integration as per Business needs.
- In-depth knowledge of Inbound and Outbound Integrations and concepts Rest and Soap services.
- Hands on implementation experience on Bi-directional Integrations custom integration.
- Hands on experience on implementation of Custom Rest and Soap services. Identification & design of ServiceNow integration requirements, including ServiceNow Mid-tier setup
- Event Management integration Service Mapping & Discovery integration (CMDB) Develop and configure ServiceNow ITSM application, Service Portal in accordance with customer requirements and best practices.
- Collaborate with business stakeholders to gather and analyze requirements and translate them into technical specifications and solutions.
- Develop UI forms, UI Actions, notifications, workflows, Transform Maps, and Flows via Flow Designer.
- Create JavaScript server/client code and components: Script Includes, Business Rules, Client Scripts, ACLs, etc.
- Create, modify, and publish service catalog and Record producers.
- Suggest and implement proposals for process improvements within projects, once agreed.
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📌 Technical Consultant- Servicenow ITSM (Pune)
🏢 Fujitsu
📍 Pune