Role & responsibilities
- Language fluency in English is a must.
- Works within a team as an established systems/product specialist (e.g. Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills.) to support end users.
- Service Level Management, Diploma or Bachelor Degree, ITIL Foundation Certificate in Service Management Core Skills Competencies, Microsoft Windows support experience.
- Microsoft Office support and skilled user experience Trains and coaches members of the team to provide knowledge, assistance and advice.
- Works in a problem solving team to resolve service issues.
- May have team leader responsibilities and duties.
- Maintains awareness of technical and service developments, taking the initiative to extend own knowledge to learn about products, technologies and techniques to deliver enhanced service.
- Should have reporting knowledge of SD Proces, Familiar with QPI/KPI and Performance Good written and oral communication skills in English and other languages (as appropriate)




- Valuable Interpersonal and coaching skills, Ability to deploy teaching techniquesLogical and analytical approach, Completer/Finisher, Excellent problem solving, Drive and determination, Initiatives ,Flexible approach and works well under pressure , Time management , Team Working team player ,Business awareness.

Responsibilities:
- Ownership of technical issues through to conclusion
- Valuable command over English
- Assists both Service Desk Agents and Service Desk Trainees in the management of any issues through to conclusion.
- Works with the team in dealing with major incidents, owning, escalating and following through to conclusion.
- Monitors and analyse performance of Service Desk Agents handling live incoming calls and provides call coaching advice and guidance to Agents to improve the quality of the service delivered to the Customer Ensures Service Desk infrastructure has the correct level of functionality and is operational Su

📌 Fujitsu_Service Desk Expert_Pune (Pune)
🏢 Fujitsu
📍 Pune