We are seeking a skilled and experienced Business Analyst to work within a energetic environment and as part of the Client Service Operations (CSO) team. The BA will be tasked with independently assessing the current process, identifying opportunities for automation and developing solutions in collaboration with the delivery and technology teams. This role is pivotal in ensuring the CSO team embarks on the journey of continuous improvement and exceeds its goal of automation repeatable, labor intensive processes within delivery. An ideal BA possesses proficiency in comprehending business processes and requirements and translating them into detailed solutions for potential automation. It requires proactive communication with practitioners, delivery teams and developers to ensure timely and accurate information flow across multiple project stakeholders. The role demands managing multiple priorities in a calm and efficient manner, documenting and analyzing requirements, and understanding the technical trade-offs that have business impact, effectively communicating these to clients. Furthermore,



it entails collaborating with internal teams and external clients to deliver functional requirements such as GUI, screen, and interface designs, acting as an interface between business units, technology teams, and support teams.
The day-to-day responsibilities include but are not limited to:
BI Responsibilities
- Gather intelligence from corporate executives and middle managers about needs and future growth
- Process Mapping: Analyze and map current business processes to identify areas for improvement and automation.
- Business Process Re-engineering: Re-engineer business processes to enhance efficiency, effectiveness, and productivity.
- Provide expertise and translate the business needs to design; and develop tools, techniques, and metrics, and dashboards for insights and data visualization
- Requirements Gathering: Elicit, document, and manage business and technical requirements

📌 Business Analyst II (Mumbai)
🏢 Kroll Associates India Private
📍 Mumbai