- Ownership of technical issues through to conclusion Positive command over English
- Assists both Service Desk Agents and Service Desk Trainees in the management of any issues through to conclusion
- Works with the team in dealing with major incidents, owning, escalating and following through to conclusion
- Monitors and Analyse performance of Service Desk Agents handling live incoming calls and provides call coaching advice and guidance to Agents to improve the quality of the service delivered to the Customer
- Ensures Service Desk infrastructure has the correct level of
- functionality and is operational Supports contact and follow up for
- Resolver groups to progress Incident,



Problem and Change chases initiated by Service Desk Agents Team Working Proactively assists other team members to achieve team objectives and targets, may run short training sessions for Service Desk Agents Supports discovery and documentation activities for the Service Desk
- Data Handling Ensures correct deployment of escalation route for all operational technical calls within Fujitsu and external resolving groups Ensures Knowledge base is maintained
- Reviews and filters all staff suggestions regarding any improvements to any aspect of the service and escalate to appropriate contact point Able to deal communicate complex technical instructions clearly and simply
- Able to resolve difficult technical problems taking into

📌 Service Desk Expert (Chennai)
🏢 Fujitsu
📍 Chennai