- Disseminate monthly targets to team members and driving them to achieve the set targets.
- Work closely with regional teams (sales, CRM, marketing, etc) and ensure a seamless communication delivery to referral prospects.
- Ensure availability of all support materials and communication elements for the region.
- Plan a monthly calendar of customer outreach activities in existing Shriram residential communities
- Design timely customer engagement activities along with budget for both recent and existing projects to boost referral conversions.
- Make sure the customer journey interventions are executed as per plan across regions (WhatsApp triggers, email marketing campaigns, quarterly newsletter, event invitations, etc).
- Track project wise activities and share performance reports.
- Regular visits to projects, observe customer interactions and suggest improvements on engagement interventions.
- Understand customers/referral escalations and redirect to CRM team for resolution.
- Coordinate with vendors for planning and executing customer engagement activities.