Role & responsibilities
- The candidate has to manage leads assigned to him and provide end-to-end home loan assistance to the customer
- He has to closely work with the Sales team to give financial comfort/ assistance to the customer when he comes for booking at the site
- Ensure customer satisfaction and a hassle-free loan experience for the customer
- Monitoring & reducing sanction TAT & Disbursal TAT by following up with financial institutions
- Achievement of targets and in-house penetration.

Preferred candidate profile
- Excellent interpersonal and communication skills
- Ability to build and maintain relationships
- Proven experience in Customer Relationship Management
- Candidates with Backoffice customer service in banks is a plus

Role: Customer Service
Industry Type: Real Estate
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other
Education
UG: Any Graduate

📌 Customer Experience (Mumbai)
🏢 Lodha group
📍 Mumbai