Key Responsibilities:
1. Manpower Planning and Deployment
- Assess staffing requirements : Determine the staffing needs for each service area (e.g., cleaning, security, landscaping, etc.) based on the size and type of the facility.
- Deploy manpower efficiently : Allocate staff based on the workload, ensuring that staffing levels are adequate to meet operational needs while avoiding overstaffing or understaffing.
- Develop staffing schedules : Create shift schedules and manage staffing rotations to ensure all shifts are adequately covered and that there is no disruption in service delivery.
- Handle emergency deployment : Quickly allocate additional staff in case of emergency needs or unplanned absences to ensure continuity of services.
2. Supervision of Soft Services
- Monitor performance : Regularly assess the quality and performance of soft services such as cleaning, security, pest control, waste management, etc.
- Ensure service delivery standards :
Ensure that all service contracts are met and that the quality of services aligns with the clients expectations and contractual agreements.
- Address client issues : Act as the point of contact for any complaints or issues related to soft services, ensuring timely resolution to maintain client satisfaction.
- Supervise in office operations : Oversee the day-to-day execution of soft services, ensuring that staff are carrying out their duties as required, and maintain high operational standards.
3. Team Management and Development
- Recruitment and staffing : Manage the recruitment and selection of manpower for various soft services, ensuring that employees have the necessary skills and qualifications.
- Training and development : Ensure that employees are adequately trained for their roles, including training on safety protocols, service standards, customer interaction, and the proper use of equipment and cleaning agents.
- Performance management : Monitor the performance of the staff regularly, conducting performance