Description Wanted dynamic and creative individuals ready to connect with a like-minded team You ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective Free reign for free spirits doesn t mean you ve got to go it alone Over 1600 teammates from around the globe are eager to help you out when things get down to wire Their expertise will put you on the winning path and keep you there So get ready to kickstart your career with a team that s connected - connected by freedom Position Overview We are seeking a strategic and experienced ITSM manager for our IT Service Management function This role will be responsible for defining and implementing strategies frameworks and processes to ensure efficient and effective delivery of IT services across the organization This role requires solid leadership skills technical expertise in ITSM frameworks and the ability to drive transformational change and innovation ESSENTIAL JOB FUNCTIONS Develop and execute strategies policies and procedures aligned with industry best practices e g ITIL framework to optimize IT service delivery support business objectives and drive operational efficiency Lead and manage a team of professionals including Ops Managers leading tool configuration ensuring alignment with organizational goals and priorities Establish and monitor key performance indicators KPIs metrics and benchmarks to assess ITSM performance identify areas for improvement and drive continuous service improvement initiatives Collaborate with IT leadership stakeholders and business units to understand service requirements prioritize initiatives and align ITSM activities with business objectives Drive the adoption and compliance of processes across the organization ensuring adherence to service level agreements SLAs operational standards and regulatory requirements Lead the implementation and optimization of ITSM tool e g ServiceNow to automate workflows streamline processes and e

📌 It Service Management (Bengaluru)
🏢 Information Services Group
📍 Bengaluru