Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a rapid-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Senior Manager - Training and Quality In this role we require Billing Profile who will perform below responsibilities Responsibilities 1 Billing Operations Provides support to the operations team as well as for the trainers for knowledge transfer and training plans Own internal client sessions and drive the next steps Accountable for time to effectiveness of meeting quality scores Provides guidance to trainers in training content creation Provide insights for business improvement with respect to quality hygiene Shares guidelines in preparation of process maps Validates knowledge transfer Provides support for any process-level issue risk mitigation Ensures process and contextual training success criteria are met Ensure all operating resources achieve desired knowledge benchmarks Share RCAs plan of action with required coverage on escalations with Genpact

📌 Senior Manager (Kolkata)
🏢 Genpact
📍 Kolkata